Question 1

Which plan is right for me?

Accepted Answer

Personal is ideal for tracking individual vehicles with live location, history, alerts, reports, and vehicle data. Professional adds multi-vehicle fleet management, route analytics, driver reports, remote tachograph downloads, installation, and priority support.

Question 2

Can I track more than one vehicle?

Accepted Answer

Yes. You can add multiple vehicles to one account. Professional is designed for teams that need a complete view of their fleet, with fleet performance reports and centralized management.

Question 3

What vehicle data can Retraker show?

Accepted Answer

Compatible trackers use CAN data to show vehicle information such as fuel level, engine status, mileage, and diagnostic data, giving you a clearer picture of each vehicle.

Question 4

Does Retraker support tachograph downloads?

Accepted Answer

Yes. Compatible Professional trackers can automatically download and manage tachograph files in the app, helping your team stay on top of EU driving-time requirements.

Question 5

Do I need to buy a specific GPS tracker?

Accepted Answer

Retraker works with several compatible tracker models. Personal users can choose easy self-install options, while Professional plans include tracker installation by our specialists.

Question 6

Is my fleet data private and secure?

Accepted Answer

Yes. Data is encrypted while in transit, access is protected by authenticated sign-in, and you remain in control of your data through our privacy policy.

Question 7

What alerts can I receive?

Accepted Answer

Retraker can notify you about events such as speeding, geofence entry or exit, and a lost tracker signal, so you can respond quickly.

Question 8

What happens if a vehicle loses GPS signal?

Accepted Answer

Retraker shows the last known location and resumes live updates as soon as the tracker reconnects.

Question 9

Which devices can I use Retraker on?

Accepted Answer

You can access Retraker on the web, iOS, and Android, so your vehicle information stays within reach wherever you work.

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